Author: InfoForTech
CX management has been reduced to a checklist of channels. The organizations getting it right are asking a different question entirely: where does the experience break, and why does the customer feel it before we do? The CX conversation has a channel obsession. Omnichannel. Unified experience. Seamless touchpoints. Every piece of CX management literature circles back to the same argument: be everywhere your customer is, and make sure the experience looks the same in all those places. This is not wrong. It is just not the thing. A customer who encounters the same friction across five channels has not had…
This is not exactly a good time for regulators. The prevailing mood is: Wait, did things just get worse faster than we expected?Right now, regulators in the UK are frantically looking to control what appears to be a frightening jump in the use of AI. A model created by Anthropic was apparently able to discover a large number of software vulnerabilities and this is making people worried.This is not science fiction. It’s real.After being assessed internally, as the model is still in early trials, regulators started wondering if this new AI system could have negative effects for the UK. The…
Julien Clayton of Next30Days, with one of the flyers promoting his civic engagement app. (Photo courtesy of Julien Clayton) Julien Clayton spent six years as an engineer working on propulsion systems for submarines. He got an MBA from Harvard. He worked as a product manager at Amazon, building tools to help internal teams make sense of their data, before losing his job as part of the tech giant’s broader cutbacks. His next ambition: using AI to put butts in seats at city meetings, in-person and virtually. Clayton is the founder of Next30Days, a web app and email digest designed to…
Numbers in the gaming monitor world keep getting wilder, and the latest leak about the TCL CSOT is a classic example. According to Visuntang, a channel information platform (via IT Home’s April 13, 2026 report), the Chinese display manufacturer is working on a gaming monitor capable of switching between 160Hz at a higher resolution and 640Hz at a relatively lower resolution. Samsung Odyssey OLED G6 Samsung Why Is A 4x Refresh Rate Jump Such A Big Deal? That’s a 4x multiplier, and it’s a significant leap. Most dual-mode monitors available in the market limit their low-resolution, high frame rate boost…
OpenAI wants to raise taxes on the rich, expand the welfare state, let workers decide how their employers use artificial intelligence, and give everyone a cut of the tech industry’s profits.Or so the company claims in a new vision statement.In that document, the AI titan argues that the government needs to enact sweeping economic reforms, so as to “share prosperity broadly” in “the age of intelligence.”The plan received far more attention than your typical policy white paper, due largely to its improbable author. Tech companies do not typically issue sweeping proposals for restructuring the American economy.This said, OpenAI’s vision statement…
Hasan Piker is 15 minutes late to our Zoom. He’s just gotten back from the gym, where he works out seven days a week, first thing in the morning, with no rest days. He’s been up since 5. In 45 minutes, he goes live for an eight-hour stream on Twitch. Everything is already set up, so we can chat right up until he needs to switch over, he tells me. There’s no buffer time.Piker is a man accustomed to operating under pressure, which is fortunate because the pressure has rarely been greater. To his audience—mostly young, white men—the 34-year-old far-left…
Many countries are pursuing social media bans for anyone under 16, but a recent poll is putting the effectiveness of such laws into question. The Molly Rose Foundation, a charity organization that focuses on preventing online harm, recently published a study that polled 1,050 Australian children between ages 12 and 15 in March. The study’s results showed that 61 percent of those between 12 and 15 who previously had access to affected social media platforms still have one or more active accounts.Australia made a first-in-the-world decision to ban social media for those under 16 years old, beginning on December 10.…
Stanford University researchers today released their highly anticipated 2026 AI Index Report, revealing a global landscape where artificial intelligence technology is being adopted at record-breaking pace, even as public trust in AI oversight and transparency hits new lows. The report by the Stanford Institute for Human-Centered Artificial Intelligence, known as Stanford HAI, is now into its ninth year. It’s a comprehensive annual study that tracks the dizzying evolution of the AI industry, documenting a world in which America’s lead over Chinese innovation has all but evaporated, and where the technology is already reshaping global workforces and changing the course of…
When my wife and I travel, we usually watch shows and movies on our flight, but we always have to split a set of AirPods. So while one of our ears is enjoying the show, the other is forced to endure the crying baby behind us on the plane. But thanks to Apple’s Audio Sharing feature, we can enjoy a show together while using our own sets of AirPods, AirPods Pro or other headphones. Apple introduced Audio Sharing with iOS 18 and iPadOS 18 in 2024. It allows two pairs of compatible AirPods or Beats headphones to pair with a…
Canada’s B2B market is mature, competitive, and underserved by agencies that actually understand it. Here’s a list of the ones that do. Canada does not get enough credit in the global B2B conversation. Toronto, Vancouver, and Montreal, these are not satellite cities catching overflow from the US. They are legitimate hubs with their own talent, their own enterprise market, and their own buyer dynamics that do not simply map onto American playbooks. Add the bilingual requirement across certain markets, the distinct regulatory environment under PIPEDA, and the geography that spans industries from tech to natural resources to financial services, and…